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FAQ’s
Why should I trust Ty’s Tidy Cleaning & Organization?
We are an insured company that has a commitment to providing excellent services. After undergoing a federal background check and drug test, each member of our team is carefully trained on every step
of our detailed cleaning & organizational process. We also offer a 24-hour warranty for any of our work. These are only a few of the many reasons why our customers trust TTC.
Who will be providing services in my home?
We try our best to keep the same team at your home. Check out our About Page to see a full list of our current team members.
What should I do before Ty’s Tidy Cleaning & Organization arrives?
Please put away any and all firearms and small valuables. We also ask that you find a place for your pets so they are comfortable while we clean.
Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place and that we can complete your service in a timely manner!
Are you okay with pets being in the home during a cleaning service?
Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our team. Please let us know how to appropriately handle cleaning around your pet.
What time does your team arrive?
The daily schedules of our team members vary based on their assignments for the day, but we always offer arrival windows for your convenience.
What do you mean by “arrival window”?
When you schedule housecleaning services with TTC, we will give you an arrival timeframe of one to two hours. We do our best to ensure that our cleaning plan does not interfere with your schedule.
What if something is damaged during a service?
We treat every single home we clean with the utmost respect. If something happens to break during our routine service, we will contact you immediately.
How do I reschedule a cleaning with Ty’s Tidy Cleaning & Organization?
It’s simple. Contact us and we will assist you in rescheduling your clean. Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies
to your home. Driveways and sidewalks must be cleared and accessible. Your understanding and cooperation in rescheduling is greatly appreciated.
What if you get sick?
We are human just like you, and we understand that even the best of us get sick from time to time. If anyone in your household is feeling under the weather, we ask that you please reschedule for the health of our team. We will also reschedule service if your cleaner is sick, to ensure that the health and safety of your home remains intact.
How much do your services cost?
We’re proud to be recognized as a provider of affordable, top-quality services. Our team works with every homeowner to develop a plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like to be included in your service.
How do I pay?
Payments are due on the day of your scheduled service. We accept Credit Cards, PayPal, and Venmo.
Do your cleaners accept tips?
While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. We love knowing that our work is appreciated.
Can I provide my team with special instructions?
Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your experience and ensure that you’re completely satisfied with your home’s level of clean & organization. We will happily log your specific needs and requests in your customized client file, so you can expect a consistent service every time.
How often can you provide service?
TTC is happy to provide service once a weekly, bi-weekly, monthly, or as needed, depending on your needs. You can also request deep cleaning services for special events, as well as move-out and move-in cleaning assistance.
How can I share my experience with Ty’s Tidy Cleaning & Organization?
You’re welcome to share your thoughts about our services on our Ty’s Tidy Cleaning & Organization Facebook page and Google Page. We value our customers’ opinions and our customer feedback continues to help us grow!
Was does this company do to minimize the carbon footprint?
In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper products. Not only is this practice better for the environment, microfiber picks up 99% of bacteria while cotton-based products only pick up 30%. Often working in teams of two, our cleaners carpool to lower our emissions output.
What does the company do to give back to the community?
We are partners with Cleaning For A Reason, providing free home cleaning for cancer patients in our area. We also organize trash collections days, cleaning the world up one park at a time! Our cleaning services are also utilized at Denver Rescue Mission and Rocky Mountain House Rabbit Rescue.
How soon can I take cleaning off my to-do list?
Contact our team to schedule a free in-home consultation at no-obligation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate.